► Useful Contacts

Useful Contacts

This is a mini-directory of place you can go for information and advice if our service is not available.
The organisations listed are reputable, and make no charge for their services.

Local Advice Agencies

Citizens Advice Bureau (CAB)

The Newcastle Citizens Advice Bureau can give you free, confidential, impartial and independent advice and information on a wide range of subjects. They can work with you to sort out any debt worries and to claim all of the benefits you may be entitled to. They can help with housing and employment problems, or deal with queries about consumer or tax issues. They can also advise on legal matters, answer questions about immigration, and have lots of experience on family and personal matters too.

Address:
St Cuthberts Chambers,
35 Nelson Street,
Newcastle,
NE1 5AN

Telephone: 0844 499 4717
Website: www.citizensadvice.org.uk 

 

Housing Advice Centre (Homelessness only) & Tenancy Relations Officer (private rented)

The Housing Advice Centre can give you advice about homelessness, housing and tenancy relations. For more information contact the team on 0191 277 1711 (Homeless persons Unit) 0191 2771720 (Tenancy Relations Officer),

Address:
112-114 Pilgrim Street,
Newcastle City Centre

Website: www.newcastle.gov.uk
Email: housingadvicecentre@newcastle.gov.uk 

 

Newcastle Private Rented Service

Offer free support and advice to tenants, landlords, students and agencies involved in the private rented sector, contact them between 8.30 and 4.30, Tel: 0191 2736103. Open for drop in enquires Monday to Friday 8.30am to 12.30 pm. No appointment necessary! If you need a private appointment or a home visit please telephone our office between 8.30 am and 4.30 to arrange.

Address:
91 Tamworth Road,
Arthurs Hill, Newcastle,
NE4 5BR

Email: privaterentedservice@newcastle.gov.uk
Website: www.privaterentedservice.co.uk/site/ 

Samaritans

Samaritans is a confidential emotional support service for anyone in the UK and Ireland.
The service is available 24 hours a day for people who are experiencing feelings of distress or despair, including those which may lead to suicide.
If you live outside of the UK and ROI, visit www.befrienders.orgto find your nearest helpline.
Volunteers offer support by responding to phone calls, emails and letters. Alternatively people can drop in to a branch to have a face to face meeting

Address:
Tyneside Samaritans
15 Portland Terrace
Jesmond
Newcastle-upon-Tyne
NE2 1QQ

Tel:01912327272 

Address: www.samaritans.org/tyneside/

Newcastle Law Centre

The Newcastle Law Centre is funded by Newcastle City Council and the Legal Services Commission. They provide free confidential legal advice and representation to people on low incomes, Drop-in sessions take place on Mondays and Thursdays from 10am - 12pm. Mondays are for general advice and Thursdays for immigration advice only. Alternatively, to make an appointment for specialist advice contact:-

Address:
Law Centre.
1st Floor,
Charlotte Square,
Newcastle,
NE1 4XF

Telephone: 0191 2304777
Email: info@newcastlelawcentre.co.uk 


 

Shelter North East

Shelter has specialist advisers who can provide you with information on your legal rights under housing law. They provide free, confidential and expert advice to support people who are experiencing housing problems. The trained advisers will be able to inform you of your legal rights, explain your options and provide advocacy to help you to liaise with landlords, local authority etc. Telephone the free housing advice helpline on 0808 800 4444.

Address:
1-2 Blackfriars Court,
Dispensary Lane,
Newcastle upon Tyne,
NE1 4XB

Website: www.shelter.org.uk
Telephone: 0344 5151601
Email: tyneside@shelter.org.uk 


 

Tax Enquiry Office – Inland Revenue

Information about the UK Customs & Tax.

Address:
Aidan House,
All Saints Office Centre,
Newcastle,
NE1 2TT

Website: www.hmrc.gov.uk
Telephone: 0845 3021456
 

Newcastle Welfare Right service

Newcastle Welfare Rights Service gives independent information & advice on benefits and debt. Its website includes a local advice directory and ‘useful links’ to services nationwide.

Website: www.newcastle.gov.uk/welfr.nsf
Telephone: 0191 2328520


 

Other Agencies, by subject

Consumer: If you need advice about goods or services you’ve bought, contact the government funded consumer advice service Consumer Direct Web: www.Consumerdirect.gov.uk

Education: The Department for Education is responsible for education & children services, Web: www.education.gov.uk

Employment: Department of Trade & Industry advice on UK Employment Law, and search online for the latest jobs and volunteering opportunities. Web: www.direct.gov.uk/en/employment.index.htm
Health: NHS Direct 24 hour confidential information and helpline staffed by Nurses Tel: 0845 4647 Web: www.nhsdirect.nhs.uk

Mental Health Matters – Confidential emotional Support helpline Tel: 0845 6012457 – 6pm to 6am every night. Web: www.mentalhealthmatters.com/

Mind Information Line – Information on any kind of mental distress or mental illness Tel: 0300 1233393 Mon-Fri 9am to 6pm Web: www.mind.org.uk

Legal: Community Legal Service (CLS) – The CLS is a network of LSC funded organisations and advice providers that fund, Provide & promote Civil Legal Aid Services Tel: 0845 3454345 Web: www.legalservice.uk/civl/asp

Advicenow - Advicenow guides are easy-to-read and practical. They explain what you need to know, where you need to go, and what you need to do to solve your problem. Web: www.advicenow.org.uk

Solicitors-Online - The Law Society’s site for information on Law Firms and Solicitors in England & Wales. It also includes ‘Registered European Lawyers’ and ‘Registered Foreign Lawyers’, should you need help with a legal problem in another country. Web: www.lawsociety.org.uk/choosingandusing/findasolicitor.law

The Court Service – Information, forms and leaflets can be found at Web: www.justice.gov.uk

Europe Direct – Practical information & advice to help you understand your rights under EU law. Web: www.europa.eu

International Students:

UKCISA – (Council for International Student Affairs) Advice and guidance notes for students from abroad studying in the UK Tel: 0207 1079922 Mon – Fri 1pm to 4pm Web: www.ukcisa.org.uk

Home Office, UK Border Agency – Information for Student from abroad studying and working in the UK Web: www.ukba.homeoffice.gov.uk

Immigration Advisory Service – (IAS) provides representation and advice in Immigration & Asylum Law, IAS has offices throughout the UK Web: www.iasuk.org

 

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