NUSU Complaints Process

A complaint is an expression of dissatisfaction by an individual or a group about the quality of service the acceptability of standards, or the appropriateness of communication provided by the staff and officers of Students’ Union, or in connection with officially authorised Students’ Union activities.

Our complaints procedure requires your complaint ot be forwarded onto the relevant staff member and/or student led committee. For this reason, and to meet the General Data Protection Regulations, we can only accept complaints on the online form below.

In most circumstances, complaints can be dealt with courteously, effectively and efficiently by the member of staff with whom they are raised. We shall endeavour to contact you regarding your complaint as soon as possible and aim to provide resolution within 10 working days.