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Director of Membership Services

Listed by NUSU


Application deadline: Fri 18 Jun 2021
We value diversity and are proud to be an equal opportunities employer and as such encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, or marital status/civil partnership. To apply please forward a covering letter and CV which outline how you meet the core criteria of the job and person specification to Helen Smith - Students' Union HR Manager ( . Interviews due to take place week commencing 21st June 2021.


Mon 21 Jun 2021 Week Commencing 21st June 2021


Main Purpose of the Job 

Lead and manage the day-to-day activities and staff of Membership services within NUSU.  Formulation of departmental business plans, including the development of key performance indicators, with the aim of providing a wide range of activities and services to meet the needs of students and other stakeholders.  


To develop future strategy for MDS, including developing additional services that may be of benefit to students and to NUSU.   


Main Duties and Responsibilities 


Effective day to day direction and management of all Membership staff and resources within the policies set by NUSU. Including the line management of managers in Your Voice, Student Advice Centre, Activities, Volunteering and Employability, overseas campuses and any future departments and developments in the Membership areas.  

To develop future strategy for MDS, including developing additional services that may be of benefit to students and to NUSU. 


Ensure that the NUSU operational plan, aims and objectives are understood and delivered by staff.  


Management and review of the MDS staffing structure including staff recruitment, selection, induction, development and personal review. 


Work with managers to develop and evaluate plans for all Membership departments and provide monitoring and update reports for the Trustee Board and other stakeholders, as required.  


Formulate, monitor and control the Membership services departments budget allocation, ensuring best value for money and actively seeking new projects and funding routes. 


To assist the Officers of NUSU in the evolution and execution of their personal objectives, providing training and other support as necessary. 


Engendering a proactive staff culture and addressing problems ensuring that customer needs and expectations are being met. 


Ensure that all Clubs and Societies and volunteers receive adequate guidance and training to enable them to operate effectively, efficiently and within budget. 


Lead on the implementation and development of Election Regulations and act as Junior Returning Officer.   

Liaison with key University staff, and representing NUSU at meetings and committees.  


Ensuring that all activities and services are carried out in a. Safe manner. 


Act as the lead for all complaints against NUSU, the procedures relating to this and monitoring to ensure adequate and timely response from departments  


Be the lead for NUSU on all Safeguarding and relevant legislation in relation to student wellbeing and EDI 


Act as staff  lead on liaison with the wider community, Newcastle City Council, Northumbia Police and other partners related to MDS service activity.  


Deputize for the Chief Executive when required. 



 Person Specification  


Essential or Desirable  


Educated to level 6 (University Degree) or equivalent, or substantial experience in the HE environment. 


Knowledge, Skills and Experience 


Knowledge of the Higher Education  


Knowledge of current issues affecting students and Students’ Unions. 


Understanding of legal and safeguarding responsibilities 


Excellent organisational and communication skills 


Experience of developing and maintaining effective partnership working 


Experience of developing and delivering training and workshop sessions  


Experience of monitoring effectiveness and writing reports 


Planning and delivery of services


Delivery of training


Experience of working in a Democratic environment  



Attributes and Behaviours 


Ability to work on own initiative and whilst under pressure 


Ability to work as part of a team and motivate others 


Ability to deal with challenging and sensitive issues and maintain confidentiality 


Ability to develop effective relationships with elected officers, and act in an advisory role  


Competent use of social media and IT 


Proactive and Progressive 


Due to the nature of the post working  hours will need to be flexible and will include evening or weekend work on occasion