Shelter Newcastle are looking for volunteers!

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The organisation are offering the opportunity for both Triage Support volunteers and Reception volunteers to get involved as an invaluable member of the team. 

If you are interested in any of the following opportunities please email govolunteer.union@newcastle.ac.uk

Triage Support Volunteers

The group strive to provide the people of Newcastle, Gateshead and surrounding areas with free, expert housing from trained advisers on a wide range of housing and debt issues including homelessness, housing applications, housing benefit and issues relating to fuel poverty.

The main volunteer tasks include:

  • Meeting and greeting clients
  • Initial assessments of Shelter clients
  • Booking in clients for interviews with our advisers
  • Giving out information and leaflets
  • Signposting people toot other services if we are unable to help
  • Researching housing issues
  • General basic admin, such as photocopying, scanning, creating client files and filing.

Skills required:

  • Experience of working with the public
  • Ability to organise your own work, manage your time and work on your own initiative
  • Using computer programs such as Word and Excel to a good standard
  • Effective communication skills and the ability to understand the needs of our customers
  • Willingness to follow Shelter’s policies, including volunteering, health and safety, equality and diversity and confidentiality
  • Knowledge of second language

Address

Shelter Newcastle, 140-150 Pilgrim Street

Newcastle upon Tyne

NE1 6TH

Availability

Monday – Friday am / pm sessions

 

 

Reception volunteers

More than one million people a year come to us for advice and support via our website, help lines, and national network of services.  We help people to find and keep a home in a place where they can thrive, and we tackle the root causes of bad housing by campaigning for new laws, policies and practice.

Assisting the team with reception duties supporting the operation of your local Shelter Office in their day to day business:

  • - Meeting and greeting clients
  • - booking in clients for interviews with our advisers
  • - answering the telephone & taking messages
  • - inputting information on to our Case Management System
  • - general basic admin, such as photocopying, scanning, creating client files and filing

Skills needed:

  • Experience of working with the public
  • Ability to organise your own work, manager your time and work on your own initiative
  • Using computer programs such as Word and Excel
  • Effective communication skills and the ability to understand the needs of our customers
  • Willingness to follow Shelter’s policies, including volunteering, health and safety, equality and diversity and confidentiality

Address

Shelter Newcastle, 140 -150 Pilgrim Street Newcastle upon Tyne,  NE1 6TH

Availability

Tuesday – Thursday am/pm sessions

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