Emergency Contacts.

NUSU Support & Advice Hub.

Calling 999

You should always call 999 when it is an emergency, such as when a crime is in progress, someone suspected of a crime is nearby, when there is a danger to life or when violence is being used or threatened.


Calling 101

You should call 101 to report crime and other concerns that do not require an emergency response. For example:

  1. Your car has been stolen
  2. Your property has been damaged
  3. You suspect drug use or dealing in your neighbourhood
  4. To report a minor traffic collision
  5. To give the police information about crime in your area
  6. To speak to the police about a general inquiry

Campus Security

In-house Security Service staff (University Police) are on duty 24/7 and can be contacted on 0191 208 6817 or via e-mail at In an emergency where there is an imminent and serious danger to people or property dial 6-666 to contact the University Security Control Room or dial 9-999 to contact directly to the Police, Fire and Ambulance Services.



Since being set up by students in Newcastle, Nightline has been listening and chatting, providing emotional support and information to students, during evenings and nights during term time. They are student-run and on the other end of the phone when there is no one else you can talk to. Find out more about Nightline and when their Instant Message & Call services are live at



Samaritans is a confidential emotional support service for anyone in the UK and Ireland. The service is available 24 hours a day for people who are experiencing feelings of distress or despair, including those which may lead to suicide. Volunteers offer support by responding to phone calls, emails, and letters. You can call them on  0191 232 7272  & find out more information at

If you live outside of the UK and ROI, visit to find your nearest helpline.


City Council

Call 0191 2787878 automated message out of office hours. Envirocall 24hr service.



For a full listings directory of agencies across the city and nationwide please click here

For a full list of general medical practices across the city please click here

For a list of useful contacts in the city please click here