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What we do

Your go-to advice service in the Students Union. Our 4 advisers are well-versed on a range of subjects. So if you need help on Housing, Finance, Academic Issues, Mental Health referrals, or anything in-between; then get in touch to book a face-to-face appointment with us (we do also offer skype and telephone appointments when they are necessary).
 

 

Support

 

Book an appointment

The Student Advice Centre is independent from the University; so we can offer fully impartial, professional advice. We aim to help you find the best steps you need to take in order to remedy any situation. We follow a strict confidentiality policy, so you can be open and honest about any problems.

You can book a 40-45 minute appointment with us by using our online form, calling, emailing or just popping in. For quick queries during term time, we offer 15 minute drop in appointments at varying times through the week. Please check our availability as drop in sessions are subject to change.

If you require any adjustments during the appointment please let us know when you're booking in.

If the SAC is closed and your issue is urgent, please refer to our useful contacts below.

If the Advice Centre is closed and your issue is urgent, please refer to our useful contacts below.

Privacy StatementUseful Contacts

Help us improve!

Your feedback helps us continually improve service in the advice centre. If you have a minute or two free after attending an appointment, please give us some feedback below.

Feedback formRead our Service Standards

 

 

View Staff Profiles & Contact Information

 

 

SAC News
How to get your tenancy deposit back

This factsheet looks at how to get your tenancy deposit back from your landlord or letting agent.

 
SFW students can now apply online for DSAs

New and returning SFW students can now apply for their Disabled Students' Allowances (DSAs) online.
The new online process is easier and faster than the paper form. Students can submit their applications at www.studentfinancewales.co.uk.
Please note that the online DSA applications can only be submitted as part of a core application. Students will not be able to submit a standalone DSA application online.
Students who have already submitted paper applications do not need to do anything else.

 
Return of two-year post study work visa announced

The UK Government has announced the return of post-study work visas.

The new immigration route will allow eligible students at higher education providers, studying any subject, to work for two years after completing their course. From information published so far, we understand that there will be no cap on the number of students who will be able to apply under this route.

 
Creating Confidence

Making sure that your time studying in the UK is safe and enjoyable

 
 

 

Volunteer

All our volunteers are invaluable members of the Student Advice Centre (SAC) team. Helping us to run our busy advice service our volunteers support us with administration assistance, promotion and marketing, independent research, fundraising for students in difficulties, and much more!

We offer full training for all our volunteers whether they take on term-time or summer vacation positions. So if you're enthusiastic, friendly and reliable, want to learn new skills, meet new people and develop your CV and employability, we want you to get involved! (And if that doesn’t persuade you to sign up, you’ll also get one of our infamous red Student Advice Centre hoodies)

Find out more

 

Confidentiality

Info for parents

We know you worry about your sons and daughters whilst they are at University, however we are a confidential service and therefore we cannot discuss any student details with parents. Furthermore, as we are a student service unfortunately we are unable to provide direct advice to parents or any third party.

Information for Parents