Student Advice Centre

Student Advice Centre

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The Student Advice Centre is your go-to advice service in the Students Union currently working digitally to provide you with resources and advice during this period of isolation. Our 4 advisers are well-versed on a range of subjects, so if you need help on Housing, Finance, Academic Issues, Mental Health referrals, or anything in-between; then check out our latest Covid-19 FAQs and if you still need to speak with us, we are currently operating via Microsoft Teams (call, video or chat) appointments to deal with any queries.

Please let us know of any accessibility requirements when booking in and we can organise something in time for your appointment (for example a sign language interpretor).

Latest Covid-FAQs

The Student Advice Centre is currently working digitally to provide you with resources and advice during this period of isolation. Our 4 advisers are well-versed on a range of subjects, so if you need help on Housing, Finance, Academic Issues, Mental Health referrals, or anything in-between; then check out our latest Covid-19 FAQs and if you still need to speak with us, we are currently providing appointments via Microsoft Teams (video, call or chat).

Covid-19 Housing FAQs Covid-19 Financial FAQs Covid-19 Academic FAQs Covid-19 Personal FAQs Covid-19 Immigration FAQs

General Advice

Book an Appointment

The Student Advice Centre is independent of the University; so we can offer fully impartial, professional advice. We aim to help you find the best steps you need to take in order to remedy any situation. We follow a strict confidentiality policy, so you can be open and honest about any problems.

The easiest way for you to contact us or book an appointment is by completing our quick online form.

Please read our FAQ's here and complete the form at the bottom of the page.

Please note we are currently experiencing technology issues so may take slightly longer to respond. We are trying our best to respond as quickly as possible.

Frequently Asked Questions

Booking Form

If the SAC is closed and your issue is urgent, please refer to our useful contacts below.

If the Advice Centre is closed and your issue is urgent, please refer to our useful contacts below.

Privacy Statement Useful Contacts

Help us improve!

Your feedback helps us continually improve service in the advice centre. If you have a minute or two free after attending an appointment, please give us some feedback below.

Feedback form Read our Service Standards

Book in with us
The easiest way to get in contact with us and book an appointment is by completing our online form.
Most queries can be answered using the FAQ page which you can find below. If you can't find an answer here, then get in contact with us.
Read latest FAQs here

Latest News

Keep on track with your deposit returns

Follow the advice below or get in touch with the Student Advice Centre if you need extra support.

Register with a Doctor (whether you're on or off campus)

Information for Parents

Check out some blog posts from Newcastle University

Covid-19 and Renting: Guidance for Landlords & Tenants

Check out new health and safety obligations, repairs, and inspections in the context of Coronavirus (COVID-19) from MHCLG.

New Electrical Safety Regulations 2020

Electrical Safety Standards in the Private Rental Sector (England) Regulations 2020 came into force on 1st June 2020. Check out more about this in this article.

Government announcement: EU Students from 21/22

Eligibility rules for EU, other EEA and Swiss nationals, and their family members, who wish to commence courses in England in the Academic Year starting in August 2021 are changing.

collaborative mental health programme to support students through the pandemic

Student Minds to lead development of £3m collaborative mental health programme to support students through pandemic

Returning to a property? Be aware of Legionnaires Disease

Stored and recirculated water is at particular risk so read our helpful guide to ensuring you have a safe return to a property than has been vacated for a good length of time.

Meet the Team

View Staff Profiles & Contact Information

Volunteer with Us

All our volunteers are invaluable members of the Student Advice Centre (SAC) team. Helping us to run our busy advice service our volunteers support us with administration assistance, promotion and marketing, independent research, fundraising for students in difficulties, and much more!

We offer full training for all our volunteers whether they take on term-time or summer vacation positions. So if you're enthusiastic, friendly and reliable, want to learn new skills, meet new people and develop your CV and employability, we want you to get involved! (And if that doesn’t persuade you to sign up, you’ll also get one of our infamous red Student Advice Centre hoodies)

Find out more

Confidentiality

Info for parents

We know you worry about your sons and daughters whilst they are at University, however we are a confidential service and therefore we cannot discuss any student details with parents. Furthermore, as we are a student service unfortunately we are unable to provide direct advice to parents or any third party.

Information for Parents Newcastle University Parents Information