You can complain about a School, Service or member of staff within the University using the Student Complaints procedure. Anonymous complaints will not normally be investigated and you should be prepared to provide evidence to support your allegation.

There are three stages to the complaints procedure:

Level 1 – Write to the Head of School or Service (email is fine) explaining the issue / problem within 3 months of the incident and try to resolve it directly with them. You should receive a response within 14 days.

Level 2 – If you are dissatisfied with the outcome of your Level 1 complaint, submit a complaints form (found here) no more than 3 months after the Level 1 response from the School or later if agreed with the Student Progress Service. Email this to the Student Progress Service casework@ncl.ac.uk along with any supporting evidence. You should receive a decision within 60 days.

Level 3 - If you remain dissatisfied with the Level 2 outcome, you can ask for a review of the complaint decision within 14 calendar days of notification of the outcome. However, Level 3 requests can only be submitted on the basis of a procedural irregularity in how the decision was made. You should receive a response within 30 days.

For further information, you can find the University's guidance and information on the Student Progress Service website. 

Complaints about another student of the University

To complain about another student at the University, email the Student Progress Service casework@ncl.ac.uk. Fully explain your concern and provide supporting evidence. Student Progress Service may invite you to a meeting as part of the investigation. The allegation will normally be investigated under the University's Student Disciplinary Procedure and you would become the ‘Student Reporter’, for more information please visit the Student Progress Website. 

If you would like advice about the Student Complaints procedure or help to submit a complaint, please make an appointment with the Student Advice Centre.