Currently there is no Government regulation of letting and property management agents. Some letting and property management agents choose to take out membership of a professional or trade body. Some of these are:
- ARLA Propertymark (Association of Residential Property Agents)
- ARMA (Association of Residential Managing Agents)
- GPP (Guild of Property Professionals)
- IRPM (Institute of Residential Property Management)
- NAEA Propertymark (National Association of Estate Agents)
- RICS (Royal Institution of Chartered Surveyors)
- UKALA (UK Association of Letting Agents)
- AIPA (Association of International Property Agents)
Some of these organisations require adherence to a code of practice. All can sanction or expel members for misbehaviour, though some have more robust approaches to doing so than others.
Membership of these bodies is voluntary, and many agents are not signed up to any. We advise students who are using agents to seek out those that have professional membership.
All letting and property management agents are required to be a member of a Government approved Independent Redress Scheme for consumer complaint handling and this should be listed in their office and on their website.
All letting and property management agents are required to be a member of a Government approved Client Money Protection Scheme which again must be displayed in their offices and on their website.
Check for these things when trying to gauge the professionalism of the company you are finding property through.
Last updated: 16 November 2020