We understand how hard it is for you to be away from your son/daughter and you are not only emotionally but also financially involved, e.g. as a guarantor, however, we cannot discuss any student details with parents, guardians or family members. The SAC is a confidential student service and therefore we can only speak to the students themselves.

However, we can provide general information to parents, for example, where students can go for medical or academic help. If you do discover that your son/daughter has encountered a problem, please ask them to contact us to arrange an appointment. However, our website is open to you as a source of information on any issues you may come across.

Young people experience many things on the learning curve of life, some of which may be difficult for you as parents to witness and can leave you feeling as though you should intervene. However, as your son/daughter has become legally responsible for their decisions and the consequences of how they live it is important to remember you may not be able to resolve all their problems. This change in legal status means that many organisations and agencies will no longer provide you with personal information or discuss your son or daughter’s affairs with you.