We understand how hard it is for you to be away from your son/daughter and you are not only emotionally but also financially involved, e.g. as a guarantor, however, we cannot discuss any student details with parents, guardians or family members. The SAC is a confidential student service and therefore we can only speak to the students themselves.
However, we can provide general information to parents, for example, where students can go for medical or academic help. If you do discover that your son/daughter has encountered a problem, please ask them to contact us to arrange an appointment. However, our website is open to you as a source of information on any issues you may come across.
Young people experience many things on the learning curve of life, some of which may be difficult for you as parents to witness and can leave you feeling as though you should intervene. However, as your son/daughter has become legally responsible for their decisions and the consequences of how they live it is important to remember you may not be able to resolve all their problems. This change in legal status means that many organisations and agencies will no longer provide you with personal information or discuss your son or daughter’s affairs with you.
Although we are a student service and cannot provide a direct service for parents, if you would like any specific advice for yourself on any issues, from what liabilities you have as guarantor or advice on legal action against company/agency etc., there is a wide range of organisations which may be able to support you, such as CAB
or Student Finance
. For more details, please see our “Useful Contacts” page.