Volunteer with the Student Advice Centre

Our volunteers are invaluable members of the SAC team.  They help us run our busy advice service by supporting us with reception and administration, promotion and marketing,  independent research, fundraising for students in difficulties, and much more!  All of our volunteers receive full training and ongoing support during their time with the SAC. We offer term-time and summer vacation places so if you're enthusiastic, friendly and reliable and want to learn new skillsmeet new people and develop your CV and employability, get involved! (You’ll also get one of our infamous red Student Advice Centre hoodies)

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Office Administration

Reception Work

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Outreach and Promotion Work

Card image cap Fundraising 

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Independent Research

Student Advice Centre Volunteers 2018


Volunteer Role

Our volunteers help the Student Advice Centre to provide a great service for clients. There’s a wide variety of projects for volunteers to get involved in and flexibility to tailor the experience to individual aims or interests. Key volunteer tasks are:

  • Office administration: Assist the SAC advisers and administrator in the ordinary running of the Student Advice Centre
  • Reception cover: Work with the SAC administrator in the operation of the SAC reception, providing friendly customer service in person plus via telephone and email
  • Outreach and promotion: Work with the SAC advice team to raise awareness of the service including organising and staffing SAC promotion stands
  • Independent research: Work with the SAC advice team to research and analyse key advice and guidance information throughout the academic year

Other projects you can get involved in include fundraising and marketing.

We also have a Lead Volunteer role for those interested in developing leadership skills. This role is responsible for organising volunteer meetings and socials throughout the year to encourage teamwork. The lead volunteer also provides feedback and suggestions to SAC staff. Please let us know if you are interested in applying for the Lead Volunteer role in your personal statement.


SAC volunteers receive full training before beginning to work in the Student Advice Centre and refresher training later in the year for term-time volunteers. Volunteers receive ongoing support and supervision throughout the year from the SAC volunteer coordinator and gain great experience in a wide range of skills and jobs.

Skills Gained

  • Team Working
  • Communication
  • Planning and Organising
  • Initiative
  • Innovation and creativity
  • Self awareness and reflection

SAC volunteers are eligible for the NCL+ Scheme and can be nominated for NUSU Celebrating Success Awards and Pride of Newcastle Awards. Volunteering in the SAC can also be done as part of the Career Development Module (CDM).

Suitable For

Newcastle University students (must still be studying while volunteering). Part-time, full-time, undergraduate and postgraduate are all welcome!

We’re looking for students who:

  • Have good IT skills, including experience of products such as Microsoft Office, and the ability to quickly learn new computer software as appropriate
  • Enjoy working as a team, but also able to work independently
  • Have good organisational and time management skills 
  • Demonstrate excellent communication and interpersonal skills
  • Show excellent cultural awareness and sensitivity and a commitment to equality

And it would be an added bonus if you could show experience of:

  • event management
  • working (voluntarily or in a paid role) in a customer-facing role
  • demonstrating creativity



Term-time volunteers:  minimum 3 hours per week, during University term time (but flexible around assessment deadlines and exams)

Summer vacation volunteers: minimum 3 hours per week, from 15 June – end September (allowing time off for summer holidays, or resits, as necessary)

Must attend all training sessions in May, September (term-time only) and January (term-time only)


How to Apply

Volunteers are a vital part of the Student Advice Centre, so we’re looking for students to join our team who are enthusiastic, friendly and reliable.

There are two schemes available, Summer Vacation (June to September 2018) and Term-time (September 2018 to June 2019).  

Term-time volunteers will need to attend all three training sessions in May, September and a refresher in January. Summer volunteers will only need to attend the May training session.

How do I apply?

Aplications will be available online from Monday 19th February 2018.To apply for the SAC volunteer role, you’ll need to submit an application form by Saturday 31st March.  

How are volunteers selected?

There are a maximum of ten volunteer roles available.

Based on the application forms, some applicants will be invited for a semi-formal interview on Friday 20th April 2018 with the SAC volunteer coordinator (Louise Parr) and current SAC volunteers. Volunteers will then be chosen based on their responses to questions.

We welcome applications from students with disabilities and follow NUSU’s equality policy.  If you would like any support during the interview process, please let us know.

Good luck with your application!

Apply here from the 19th February 2018