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Office Administration

Reception Work

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Outreach and Promotion Work

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Independent Research

Student Advice Centre Volunteers 2018


Volunteer Role

By volunteering you can help the SAC to provide a great service for students. With a wide variety of projects for you to get involved in and the flexibility to tailor the experience to your individual aims and interest, what are you waiting for? Key volunteer tasks are:

  • Office administration: Assist the SAC advisers and administrator in the everyday running of the Student Advice Centre
  • Reception cover: Work with the SAC administrator in the operation of the SAC reception, providing friendly customer service in person or via telephone and email
  • Outreach and promotion: Work with the SAC advice team to raise awareness of our services including organising and staffing SAC promotion stands
  • Independent research: Work with the SAC advice team to research and analyse key advice and guidance information throughout the academic year

You can also get involved in fundraising and marketing projects.

Interested in developing leadership skills? Apply for the position of Lead Volunteer and be responsible for organising volunteer meetings and socials throughout the year to encourage teamwork. The Lead Volunteer also provides feedback and suggestions to SAC staff. If you are interested in applying for the Lead Volunteer role, please make us aware of this in your personal statement.


All our SAC volunteers receive full training before they begin working in the Student Advice Centre. Refresher training is also provided later in the year for our term-time volunteers. Don’t worry though, once you become a volunteer you will receive ongoing support and supervision throughout the year from the SAC volunteer coordinator, so you’re not in it alone. Volunteering is not only extremely rewarding but throughout the year you will also gain excellent experience in a wide range of skills and jobs which look great on a CV.

Skills Gained

  • Team Working
  • Communication
  • Planning and Organising
  • Initiative
  • Innovation and creativity
  • Self awareness and reflection

Our SAC volunteers are all eligible for the NCL+ Scheme and can be nominated for the NUSU Celebrating Success Awards and Pride of Newcastle Awards. Our volunteering program can also be done as part of your Career Development Module (CDM).


Our SAC volunteering program is available to part-time, full-time, undergraduate and postgraduate Newcastle University students. However, all students must be studying whilst they are volunteering.

We’re looking for students who:

  • Have good IT skills, including experience with Microsoft Office, and the ability to quickly learn new computer software as appropriate
  • Enjoy working as a team, but also able to work independently
  • Have good organisational and time management skills 
  • Demonstrate excellent communication and interpersonal skills
  • Show excellent cultural awareness and sensitivity and a commitment to equality

And it would be an added bonus if you could show experience of:

  • event management
  • working (voluntarily or in a paid role) in a customer-facing role
  • demonstrating creativity



Term-time volunteers: minimum 3 hours per week, during University term time (but flexible around assessment deadlines and exams)

Summer vacation volunteers: minimum 3 hours per week, from 15 June – end September (allowing time off for summer holidays, or resits, as necessary)

Must attend all training sessions in May, September (term-time only) and January (term-time only)

How to Apply

By becoming a Volunteer, you will become a vital part of the Student Advice Centre. For this reason, we’re looking for enthusiastic, friendly and reliable students to join our team.

NUSU offers two volunteering schemes: Summer Vacation (June to September 2018) and Term-time (September 2018 to June 2019).

Term-time volunteers will need to attend all three training sessions in May, September and a refresher in January. Summer volunteers will only need to attend the May training session.

How do I apply?

Aplications for the current year have now closed.  Please contact the SAC directly if you have any questions about the process.

How are volunteers selected?

We offer a maximum of ten volunteer positions.

Based on the application forms, some applicants will be invited for a semi-formal interview with the SAC volunteer coordinator (Louise Parr) and current SAC volunteers. Volunteers will then be chosen based on their responses to questions.

We welcome applications from students with disabilities and follow NUSU’s equality policy. If we can provide any support during the interview process, please let us know.

And finally, good luck with your application!