Citizens Advice provides free, impartial, confidential and independent advice to help people overcome their problems. We help local residents with issues including Benefits, Debt, Employment, Housing and Consumer problems. Advisers are the main members of staff who help the public with their problems, whether face-to-face or through telephone or digital channels, and deal with a wide range of different problems and questions. Tasks include: • Interview clients in the bureau, over the telephone and on live webchat. • Research information from our electronic information system and other sources. • Provide advice, explanation and help with the choices and consequences that the client faces. • Help clients negotiate with people such as creditors and service providers. • Give practical help by writing letters, making telephone calls, completing forms, etc. • Refer clients to other agencies who are better placed to help. • Keep detailed records of all clients’ cases. • Prevent future problems for clients by identifying failing policies and poor services.
- Area of InterestHealth and Social Care, Mental Health, Mentoring, Befriending and Advocacy, Older People
- Volunteering TypeOn-Going Projects